Complaints when you need them
As a consumer you typically have two years of complaint rights for defects. Kvito stores the receipt and shows status so you can complain in time with documentation ready.
Many cases fail not on the law, but on missing proof, unclear deadlines or a weak message. Kvito gathers the evidence. Amanda can help with wording, but is not legal advice.
What Kvito does
- Stores digital proof of the purchase
- Shows complaint related status on the purchase when possible
- Helps you find the receipt quickly
- Gives Amanda help with complaint emails (not legal advice)
What Kvito is not
- Not a lawyer or legal advice
- Not a guarantee the store will accept your complaint
- Not a replacement for the consumer board or authorities
Complaint rights and warranty
Complaint rights are your statutory rights for defects. A warranty is an extra promise. Both can apply, but they do not always cover the same. With the receipt ready, it is easier to choose the next step.
- Complaint rights typically follow the sales act for two years
- A warranty can be shorter, longer or narrower
- Documentation often decides whether the store takes the case
Documentation and complaint emails
A clear description, purchase date, receipt and preferably photos of the defect make the case stronger. Kvito gathers the proof, and Amanda can help draft a complaint email.
When the store rejects
If you are rejected, the next step may be to complain in writing again or, in some cases, escalate to the Danish consumer board. Always start with documentation in order.
Kvito vs only saving a photo
A photo in the camera roll is hard to find months later. Kvito makes the receipt searchable and ties it to what you need: deadlines, status and next steps for complaints.
Guides that help you next
- Complaint rights in DenmarkLearn about complaint rights in Denmark, deadlines, defects and proof. See how Kvito helps with receipts and next steps.
- Warranty and complaint rightsThe difference between warranty and complaint rights explained. See what applies, and how Kvito tracks your purchases.
- Complaint deadlines and proofUnderstand complaint deadlines and burden of proof for defects in Denmark. See how documentation and Kvito strengthen your case.
- Write a complaint emailTemplate and tips for a complaint email. What to write, which attachments to include, and how Amanda in Kvito helps.
- Electronics complaintsHow to complain about electronics in Denmark. Defects, proof, repair paths and how Kvito keeps documentation ready.
- Complain to consumer boardGuide to complaining to the consumer board in Denmark. When it makes sense, what to gather, and how Kvito helps.
Complaint FAQ
How long are complaint rights in Denmark?
As a consumer you generally have two years of complaint rights under the sales act if the item has a defect.
Is a warranty the same?
No. A warranty is an extra promise from the store or manufacturer. It can apply at the same time as complaint rights.
What if I lost the receipt?
Try email, order confirmation, bank statements or the store system. Going forward it is easier to scan right away in Kvito.
Can Amanda replace a lawyer?
No. Amanda helps with understanding and wording. Answers may be inaccurate and are not legal advice.
Does Kvito help with the consumer board?
Kvito helps you keep documentation together. The complaint itself follows the board’s own rules and process.
Get the app
Get it for iPhone or Android. Keep the proof ready before the deadline gets tight.